IT Support Engineer

Full Time
Stoke on Trent
Posted 2 weeks ago

Direct Recruitment (Midlands) Ltd are looking for a second line IT Support Engineer.

Our client is a growing telecommunications, IT and software company, providing services to a number of large clients.

Your primary role will be to work through IT service ticket requests efficiently with great communication skills. Our client is looking for a skilled IT support engineer to assist their customers with all IT related technical support issues.

IT Support Engineer Role Overview:

  • As an IT support engineer, you will listen to clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships.
  • Provide IT technical support to the business through collaboration with the front desk and working closely with other departments, resolving issues.
  • Communicating with clients to efficiently resolve their IT issues. Opening and closing customer tickets in the meantime.
  • Assisting the support desk, as well as the backend environment

IT Support Engineer Requirements:

  • Experience with IT infrastructure components
  • Good telephone manner
  • Excellent communication skills
  • Good technical knowledge

Hours and Pay

  • Monday to Friday, 09:00-17:00, Full time, temp to perm
  • £25,000/year
  • Office based

This will be a two-staged interview process after an initial phone conversation.

Job Features

Job CategoryTerm to Perm
Job IndustryClerical Vacancies, Engineering Vacancies, Industrial Vacancies

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