Customer Service Advisor

Full Time
Stone
Posted 4 weeks ago

We are recruiting for a Customer service administrator, for a client that is based in a company that is near Stone, Staffordshire. This company is rapidly expanding and looking to recruit, good quality reliable team players to enable excellent customer service to remain at the heart of the business. Due to the location of the business, you would need your own transport as this is not accessible via public transport

About the role:
Booking and transfers of vehicles via phone, e-mail and as a face-to-face point of contact for customers and visitors. We’re looking for someone to carry out the following:

  • Pro-active planning of vehicle collection
  • Liaising with other areas of the business to coordinate vehicle availability
  • Accurate maintenance of electronic proof of delivery system
  • Coordinate offsite vehicle transfers with customers and transport companies
  • Administration support for operations department
  • Maintenance of daily reports
  • Supporting reception and customer arrivals
  • Assisting with monthly stock taking
  • Resolving vehicle handover issues and unexpected arrivals on-site
  • Repatriation of vehicle items
  • Maintaining a tidy and professional working environment, with a special emphasis on health and safety and ISO
  • Accurate data entry with “Right First Time” approach
  • Assist with monthly stock-take
  • Resolve any vehicle handover issues
  • Investigate and action any unexpected vehicle arrivals on site
  • Repatriation of vehicle items

Customer Service Advisors Position Requirements

  • Proven experience of customer service-based role
  • Strong planning and organisational skills
  • Good levels of accuracy with a keen eye for detail
  • Ability to communicate with customers in a professional and proficient manner
  • Resourceful and good decision-making skills
  • A team player with the ability to use initiative as well as work alone
  • Strong IT skills including MS Excel and Outlook
  • It is a requirement for all staff in a customer-facing role to be able to communicate fluently, in English (both written and verbal)

Customer Service Advisor

  • Monday to Friday
  • 37.5hrs a week on a rota system between 7am-7pm
  • Temp to Perm

Job Features

Job CategoryContract, Permanent, Temporary, Term to Perm
Job IndustryExecutive Vacancies

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