Customer Service Advisor

Full Time
Eccleshall
Posted 1 month ago

Direct Recruitment (Midlands) Ltd are recruiting a Customer Service Advisor to join their new client, based in Eccleshall, Staffordshire.

They are a leading supplier of safety services in the country.

As a Customer Service Advisor your role will be to act as the first line of support and handle all customer contact; providing an excellent customer experience.

Customer Service Advisor Role:

  • Identify the customer’s needs in order to resolve and prevent customer queries at first contact
  • Handle inbound calls, emails, orders and website enquiries
  • Record all customer enquiries on the CRM system and update communications
  • Prioritise enquiries according to customer demand
  • Liaise with instructors and technicians when needed to assist helping with customer request/queries
  • Proactively provide customers with updates on any delays, issues and progression of orders
  • Use own judgement to ensure first contact resolution, working with other departments to provide excellent levels of customer service

Customer Service Advisor Requirements:

  • Previous experience in a customer service role
  • Strong relationship building skills
  • Diary management skills
  • Attention to detail
  • Excellent IT skills (CRM proficient is preferred)
  • Good knowledge and understanding of customer accounts.

Customer Service Hours and Pay

  • 5 hours/week, Monday to Friday. Flexible shifts between 08:00-17:30.
  • £9.90/hour.
  • Flexible home and Office Working
  • Annual Company Bonus
  • 24 days annual leave + holiday purchase scheme
  • 12 weeks temp to perm

Job Features

Job CategoryTerm to Perm
Job IndustryIndustrial Vacancies

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