Job Ref: CL260117

Job Title: Credit Controller

Location: Cannock

Job Type: Full Time

Contract: 6 Weeks

Hourly Rate:  £9.62

Start Date:  6th February 2017

My client is a successful waste management business based within the Cannock area who are looking for someone to cover on a temporary contract. Continued growth now sees a need for additional Credit Control support for an experienced Credit Controller to work as part of this friendly and vibrant team. You will be an integral part of this established team.

To provide an efficient collection service of monies owed to the company whilst developing and maintaining internal and external customer relationships.

Key Activities

  • The collection of payments and overdue payments from customers
  • Be flexible to make outgoing calls or receive incoming calls as and when required
  • Handle all communications relating to the suspension of accounts
  • Maintaining accurate records on customer notepad and status of invoices
  • Responding to customer queries, logging and forwarding details to relevant depots for investigation and resolution and following up resolving queries
  • Initiation of legal processes when all collection means have failed


  • Chase accounts in line with Dunning Cycle prioritising 60 day debt accounts
  • Placing accounts on stop as per the dunning cycle
  • Generate and manage stop lists
  • Generate reminder letters
  • Send Copy invoices as and when required
  • Manage incoming emails
  • Manage PP and CI flags on accounts ensuring that depots are followed up regarding invoice disputes
  • Reconciliation of query logs on last working day of the month
  • Responding to customer queries ensuring invoice disputes are logged on the CRM system for the relevant depot to investigate and resolve
  • Submitting accounts for Letter Before Action
  • Promote customers to Direct Debit
  • Promote customers to e-billing

Key Responsibilities

  • Ensuring that customer accounts trade within agreed credit limits
  • Inform Team Leader promptly of any risk situations on customer accounts
  • Ensuring all details on overdue accounts have been checked and the correct information goes to legal team
  • Informing depots promptly of account changes
  • Attend depot meetings and develop good working relationship with depot contacts and customers
  • Maintain the “credo”, values and beliefs of the department

Hours: 40 per week

Monday to Friday – 08:30am to 17:00pm

Please send your CV via email for the attention of Marie Clubb to

To apply for this job email your details to

Posted on: 26 Jan 2017